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How do I setup a new queue and assign a DID to access it without going through the main menu...
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Aug 17, 2021 at 11:54am
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asked in Users
Ability to increase or change alert volume in contact center?Does anyone know of a way to either change the alert sounds or increase these? My agents are saying they are always miss...
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Jun 30, 2021 at 6:29am
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PCI Supression,PCI Supression -CC Max ClientHas anyone successfully configured PCI Suppression with the Max Client and the RC app for the contact center. ,I was w...
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Jun 21, 2021 at 8:21am
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asked in Users
How can I keep tabs on Toll Free usage in Contact Center?I have a Toll Free number for my Contact Center. I'm sure you already know, that with RingCentral you need to purcha...
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Apr 27, 2021 at 5:32pm
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Status: If an extension is set to "Do not accept call queue calls" or "Do not accept any calls" can the extension still receive voicemail?I have a user extension that is the main extension in our call queues (the first for calls to be distributed to). This e...
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Jan 11, 2021 at 7:12am
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